Small code edits or adjustments that can be done in less than an hour, such as:

• Changing the color, font, or size of text or elements
• Adding or removing spacing, padding, or margins
• Setting up a theme module or adding content to it
• Optimizing images for web performance
• Adding or removing links, buttons, or icons
• Completing the theme settings with your brand guidelines
• Creating A/B tests

Note: Clients have the option to group multiple basic customizations together, as long as the total time required for completion remains within the scope of basic customizations ( 1 hour). For instance, a client could request three straightforward tasks to be performed, and it would still be counted as a single basic customization. 

For example, some basic customizations for the Atlas Pro theme are:

• Changing the background color of the hero banner
• Adding or removing logos from the logo soup module
• Adjusting CSS for a desired look "shadows, colors, position"
• Editing the text or image of the modal card about module
• Adding and configuring any out-of-the-box Atlas module within a section
• Setting up the global footer with your logo and social media links

Advanced customizations are more complex or time-consuming code edits or developments that can take more than an hour, such as:

• Creating or heavily modifying a theme module or template
• Adding or integrating a third-party plugin or service
• Adding or modifying functionality, responsiveness, or interactivity
• Creating or modifying forms, pop-ups, or landing pages
• Adding or modifying animations, transitions, or effects
• Creating pages that have connections to HubDB tables

For example, some pro customizations for the Atlas theme are:

• Creating a new theme module or template from scratch
• Adding a search bar or a filter option to the product features display module
• Creating a custom form, pop-up, or landing page for lead generation
• Creating a page that displays data from a HubDB table using dynamic content
• Setting up an entire Landing page or web page

Customization credits are issued at the start of the month, depending on the tier that you are subscribed to.

Customization credits can be used for 45 days from the day they are issued. Please keep this in mind when generating the development roadmap for your specific website.

Depending on your company's needs and requirements, you may select a plan by comparing the amount of Basic and Advanced customizations needed by your company, with the ones provided by each of the tiers in the Atlas Premium Support system. Please refer to "What are Basic customizations?" and "What are Advanced customizations?" in this FAQ if you are not sure about the difference between them.

With that said, we recommend:

• The Cartographer tier to companies that need help and low-commitment support from expert HubSpot theme developers
• The Pathfinder tier to companies that need more help with the work, including some more advanced customizations.
• The Navigator tier to agencies managing multiple Atlas instances or teams making big website investments.

We offer a 1 month commitment on our Cartographer tier.

The Pathfinder tier and the Navigator tier have a 3-month minimum commitment to ensure that enough time will be invested in the Advanced Customizations provided by each tier.

Inmediately after adquiring any Atlas Premium Support plan, a Developer will be assigned to your company. They will be your main point of contact throughout the duration of the service.

In order to provide you with the best service possible, we will need access to your HubSpot instance with enough permissions to complete any customization or required job. This includes access to your design manager, content settings, file manager, and any other tools or features that are relevant to your request. We will use your HubSpot instance to create, modify, test, and deploy the customization or job you want. We will also respect your privacy and security and only access the parts of your HubSpot instance that are necessary for the task.

We handle the complete setup for the Atlas Pro theme, including initial configuration and creation of a child theme. Our expertise extends to setting up a robust code repository and implementing a smooth workflow. This integrated process ensures meticulous tracking of module changes, making management and reversion effortless whenever needed. Furthermore, we acknowledge that clients might have already made modifications to their child theme and prefer to retain their existing workflow. In such cases, we are flexible and capable of adapting our approach to accommodate your preferred setup seamlessly.

You'll find a detailed guide on how to add the developer and assign the necessary permissions here.