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Zero-Sum Game

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How to Multiply Your Wins by Simplifying the Funnel

Marketing and sales often feel like chaos theory—too many channels, tools, and opinions to manage. But at its core, growth is simple arithmetic. Every stage of the funnel is a multiplier. Improve your success rate at each stage by even a small percentage, and you compound performance throughout the system.

That’s not a metaphor. It’s math.

If your conversion rate at each stage improves by 10%, your total outcome can double without spending more or shouting louder. The complexity of modern go-to-market systems hides this simplicity. When you reduce the noise to a few clear variables—awareness, engagement, conversion, retention—you turn chaos into a solvable equation.

Start by winning the first stage: awareness.
Not through noise, but through focus.

 

Build an ICP Your Competitors Can’t Copy

Most companies define their Ideal Customer Profile with filters anyone can replicate—industry, size, location, revenue, tech stack. That’s not strategy; that’s a spreadsheet. When everyone uses the same LinkedIn filters, ZoomInfo exports, and Apollo lists, your advantage is zero.

A syntropic ICP goes deeper. It doesn’t just describe your customer. It understands their customer—the ecosystem of value creation your prospect lives in. Ask questions like:

  • Who are they trying to serve?

  • What is their core value proposition?

  • Who are they competing with?

  • What jobs-to-be-done define their relevance in the market?

  • What mission or transformation are they pursuing this year?

You’ll find most of those answers in the open, if you know where to look: investor calls, shareholder letters, 10-K filings, or annual reports. Listen to the CEO explain what matters. Then go one layer deeper—interview the customers your ICP serves. When you understand what keeps your prospect’s customers awake at night, you can become a trusted guide instead of another vendor.

That’s syntropy in practice: creating order and advantage through clarity.

 

Win Each Stage Before You Spend

If your ICP foundation is precise, every downstream action improves—your list quality, your content resonance, your sales conversations. Each step becomes a multiplier instead of a leak.

The rest of the funnel works the same way:

  1. Personas: Go beyond job titles. Understand internal politics, incentives, and fears. Who loses if your solution wins?

  2. Value Proposition: Stop chasing “better.” Define “different.” Why would someone switch, not just buy?

  3. Content: Replace volume with precision. Speak the language your ICP’s customer uses, not your own.

  4. Engagement: Design sequences that teach, not pitch. Insight creates trust faster than discounts.

  5. Conversion: Simplify the path. Every extra step is friction, and friction compounds entropy.

Do this well, and you’ll never have to win the ad-bidding war or buy credibility through sponsorships. You’ll win before the game begins—because your arithmetic is better.

 

The Funnel as a System of Syntropy

Each stage of the buyer’s journey either creates syntropy (clarity and momentum) or entropy (confusion and waste). The job of marketing and sales is to keep that system aligned so energy compounds rather than dissipates.

When every player on your team knows exactly what multiplier they own—awareness, engagement, conversion, retention—the work becomes measurable and motivating. You no longer chase outcomes through noise. You build them through coherence.

 

The Signal to Take Away

In the end, marketing and sales are not magic. They’re math governed by human understanding. The advantage belongs to the team that creates syntropy at every stage—clear ICPs, precise personas, meaningful propositions, and focused execution.

Get those multipliers right, and you’ll stop playing a zero-sum game. You’ll build a compounding one.

 

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